FAQ

No worries - we got you convered.
 

HOW DO I KNOW WHAT SIZE I AM?

Due to Italian sizing, our shoes can be perceived as slightly narrow. If you find yourself between sizes, we recommend you choose the larger size. For details, please see our Size guide.

When will my order arrive?

We ship orders from our Stockholm Flagship during office hours Monday-Friday, with exception of Swedish Holidays. You will get a second confirmation by e-mail once your package has left our care including your tracking number to follow your order on its way to you. Depending on what shipping option you've chosen, your order will arrive within 1-7 days from having been picked up. Find more details under Shipping information.

WHAT IF IT DOESN'T FEEL RIGHT?

Maybe the size was wrong or you realized the color didn’t go with anything in your existing wardrobe. It happens. Don’t worry – we’ll cover the costs of shipping you a size up or down if you'd like an exchange. If you'd like to return stuff altogether, please find guidance in our Returns & exchange policy.

Still have questions?

If you experience any problems or have any questions at all not answered above, just shoot us an email or give us a call – we’d love to chat and are always looking to improve. Also, if you’re in Stockholm, drop by our flagship. We’d love to hang!

shop@atpatelier.com
+46 (0) 81-205 52 60

ATP Atelier Flagship Store
Sofiagatan 3
116 40 Stockholm
(View on Google maps)