Shipping

As soon as you have placed an order you will receive an order confirmation by e-mail including your order number. You will get a second confirmation by e-mail once your package has left our care including your tracking number to follow your order on its way to you.

Kindly note that all orders are subject to payment clearance and stock availability. We ship orders during office hours Monday-Friday, with exception of Swedish Holidays.

Make sure to include your phone number when you place your order - this is how DHL will contact you once your order is ready for pick up or delivery to your doorstep. Please note that all orders outside of Sweden require a signature upon delivery. If possible, use an address where you can be found during office hours.

 

EUROPEAN UNION

Sweden DHL Freight servicepoint 1-3 days 75 SEK
Denmark DHL Express delivery
DHL Standard delivery
1-2 days
1-4 days
160 DKK
100 DKK
UK DHL Express delivery
DHL Standard delivery
1-2 days
3-7 days
22 GBP
15 GBP
Other DHL Express delivery
DHL Standard delivery
1-2 days
3-7 days
30 EUR
22 EUR
 
All orders within the European Union are shipped DDP (Delivery Duty Paid) - i.e. your order will not be subject to any additional charges.

 

INTERNATIONAL

USA & Canada DHL Express delivery 1-3 days 30 EUR
Norway DHL Express delivery
DHL Standard delivery
1-2 days
2-7 days
200 NOK
150 NOK
Switzerland DHL Express delivery 1-2 days 25 EUR
Asia & Australia DHL Express delivery 2-4 days 35 EUR
 
All international orders are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local import duties and taxes, which you are responsible for.

 

Problems with your shipment

If your order has not arrived within the delivery time frame or has been damaged during shipment, please contact your specific carrier or reach out to us directly at shop@atpatelier.com

If you refuse your order or if we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund.