PSA: As COVID-19 continues to spread, we are taking additional measures to safeguard our community. However, at atpatelier.com it’s business as usual. We’re working as fast as we can, but please bear in mind that returns and refunds could be handled a bit later than usual.

 

Step 1

Fill in the return/exchange form included with your order. If you didn't receive a return shipping label, contact ATP Atelier by email to [email protected] and you will be provided with one. All orders placed in December can be returned until January 10th 2021. Our extended return policy applies across all online orders and in store purchases.

Step 2

Pack your order and your return/exchange form in the original shipping box or equivalent. Make sure all products are exactly as you received them, including tag, box and dustbag. Please see all requirements below. Place the provided return/exchange shipping label on the box and hand in at your local delivery point. All orders placed on atpatelier.com can also be returned and exchanged physically in our Atelier, Skånegatan 86, Stockholm.

Step 3

Returns: Once we have received your return safe and sound, your refund will be credited to the same payment method from which the order was originally paid. Please allow up to 7 business days. We handle returns and exchanges during business hours 9am - 6pm CET. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods (including shoe box and/or dustbag).

*For all returns outside the European Union, please note that it is your responsibility to notify your local authorities about the return, reliving you of any duties or taxes for the item(s) you do not wish to keep.

Exchanges: After we received the returned merchandise we will then ship your new item to you free of charge. Please be aware purchased items are only exchangeable into a different size or color in the same style provided the item is on the same price level. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.

Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at atpatelier.com. If you have further questions, don't hesitate to reach out to [email protected] and we will help you out in the best way possible.

 

RETURN CONDITIONS

Sweden	Return shipping	14 days	50 SEK
Denmark	Return shipping	14 days	50 DKK DDP*
Finland	Return shipping	14 days	5 EUR DDP*
UK	Return shipping	14 days	5 GBP DDP*
EU other	Return shipping	14 days	5 EUR DDP*
US & Canada	Return shipping	14 days	10 USD  DDP*
Norway	Return shipping	14 days	0 NOK DDU*
Switzerland	Return shipping	14 days	5 EUR DDU*
Asia	Return shipping	14 days	0 EUR DDU*
Australia	Return shipping	14 days	10 EUR DDU*

 

Note: If you choose the express delivery option, you will not be refunded the original shipping cost.

EXTENDED RETURNS POLICY

During December we offer all of our customers a prolonged return policy. All orders placed in December 2020 can be returned until January 10th 2021. Our extended return policy applies across all online orders and in store purchases.

RETURN & EXCHANGE REQUIREMENTS

 

• Items must be returned to us in perfect condition accompanied by the return information label.
• Make sure all products are exactly as you received them, with tag and seal still attached.
• All shoes must be tried on a carpeted surface until you have decided to keep them.
• Shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
• Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
• We prefer that items are returned through ATP Atelier return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport at your own risk.

 

QUALITY GUARANTEE

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

Still have questions?

Please see our Returns and Exchanges FAQ or shoot us an email at [email protected] .