Shipping policy

PSA: As COVID-19 continues to spread, we are taking additional measures to safeguard our community. However, at atpatelier.com it’s business as usual. We’re working as fast as we can, but please bear in mind that shipments might arrive a bit later than usual.

When you have placed your order, you will received an order confirmation including your order number. Once your order is ready to be sent out, you will receive a second email with a tracking number. We ship orders Monday – Friday 9am-6pm CET with exception of Swedish National Holidays.

Kindly note that all orders are subject to payment clearance and stock availability.

SHIPPING METHODS

Sweden DHL Freight delivery
Airmee home delivery*
1-3 days
1-2 days
0 SEK
Denmark DHL Express delivery
DHL Standard delivery
1-3 days
1-5 days
150 DKK
0 DKK
Finland DHL Express delivery
DHL Standard delivery
1-3 days
1-5 days
20 EUR
0 EUR
UK DHL Express delivery
DHL Standard delivery
1-3 days
3-7 days
20 GBP
0 GBP
EU other DHL Express delivery
DHL Standard delivery
1-3 days
3-7 days
20 EUR
0 EUR
US & Canada DHL Express delivery 1-3 days 0 USD 
Norway DHL Express delivery
DHL Standard delivery
1-3 days
2-7 days
150 NOK
0 NOK
Switzerland DHL Express delivery
DHL Standard delivery
1-3 days
3-7 days
20 EUR
0 EUR
Asia & Australia DHL Express delivery 2-5 days 0 EUR

Delivery terms applies provided your order is placed before 10 am CET. All orders within the European Union, US & Canada are shipped DDP (Delivery Duty Paid) - i.e. your order will not be subject to any additional charges. However, all international orders are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local import duties and taxes, which you are responsible for.

SHIPPING SERVICES

Pick up in store - We will let you know by email as soon as your order is ready for pickup at our Stockholm Atelier, Skånegatan 86 (Nytorget). Please provide your name and order number upon pickup.

DHL Freight Servicepoint - Your order will be delivered to your local delivery point. A delivery notification will be sent via text message or email when your package is ready to be collected.

Airmee home delivery - Climate compensated home delivery. Your order will be delivered the same day between 5-10 pm CET (Stockholm) or next day 5-10 pm CET (Gothenburg or Malmo), provided that you place your order before 11 am CET. Also, you have the possiblity to track your order in real time for a more accurate delivery time. If you have approved the package being left outside your door, you will be responsible after the driver has dropped off the package. This delivery method is not applicable when shopping on our online sample sale.

AIRMEE DELIVERY AREAS

Same day delivery Stockholm* View zip codes
Next day delivery Gothenburg* View zip codes
Next day delivery Malmo* View zip codes

*If Airmee doesn't cover your area / zip code, your order will be sent to your local DHL Servicepoint instead. 

UPS Express / Standard delivery - Once your order is en route, you can choose to either have it delivered to your home address during office hours (end of day in Asia) or to a UPS Access Point location. The courier will require a signature upon delivery. If you're expecting a package, but you've missed the first attempt at delivery, you have the options to pick up the package from a UPS location, get it delivered to another address or have the package delivered on another day. Kindly note that delivery to rural addresses can result in longer delivery times.

 

IMPORTANT INFORMATION

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

If you refuse your order or if we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund.