Shipping information

PSA: As COVID-19 continues to spread, we are taking additional measures to safeguard what is closest to our hearts - our community. However, at atpatelier.com it’s business as usual, with the only exception that our pickup in store option is temporarily replaced by free standard shipping worldwide.

When you have placed your order, you will received an order confirmation including your order number. Once your order is ready to be sent out, you will receive a second email with a tracking number. We ship orders Monday – Friday 9am-6pm CET with exception of Swedish National Holidays.

Kindly note that all orders are subject to payment clearance and stock availability.

EUROPEAN UNION, US & CANADA

Sweden DHL Freight servicepoint 1-3 days 0 SEK
Denmark DHL Express delivery
DHL Standard delivery
1-2 days
1-4 days
150 DKK
0 DKK
Finland DHL Express delivery
DHL Standard delivery
1-2 days
1-4 days
20 EUR
0 EUR
UK DHL Express delivery
DHL Standard delivery
1-2 days
3-7 days
20 GBP
0 GBP
US & Canada DHL Express delivery 1-3 days 0 USD 
Other DHL Express delivery
DHL Standard delivery
1-2 days
3-7 days
25 EUR
0 EUR

*provided your order is placed before 11 am CET

All orders within the European Union, US & Canada are shipped DDP (Delivery Duty Paid) - i.e. your order will not be subject to any additional charges.

INTERNATIONAL SHIPPING

Norway DHL Express delivery
DHL Standard delivery
1-2 days
2-7 days
150 NOK
0 NOK
Switzerland DHL Express delivery
DHL Standard delivery
1-2 days
3-7 days
20 EUR
0 EUR
Asia & Australia DHL Express delivery 2-4 days 30 EUR

 
All international orders are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local import duties and taxes, which you are responsible for.

SHIPPING SERVICES

Pick up in store - We will let you know by email as soon as your order is ready for pickup at our Stockholm Atelier, Skånegatan 86 (Nytorget). Please provide your name and order number upon pickup.

Airmee home delivery - Climate compensated home delivery. Your order will be delivered the same day between 5-10 pm CET (Stockholm) or next day 5-10 pm CET (Gothenburg or Malmo), provided that you place your order before 11 am CET. Also, you have the possiblity to track your order in real time for a more accurate delivery time. If you have approved the package being left outside your door, you will be responsible after the driver has dropped off the package.

AIRMEE DELIVERY AREAS

Same day delivery Stockholm* View zip codes
Next day delivery Gothenburg* View zip codes
Next day delivery Malmo* View zip codes

*If Airmee doesn't cover your area / zip code, your order will be sent to your local DHL Servicepoint instead. 

DHL Freight Servicepoint - Your order will be delivered to your local delivery point. A delivery notification will be sent via text message or email when your package is ready to be collected.

DHL Express / Standard Delivery - Your order will be delivered to your home address before 6 pm. DHL will give you a call ahead of delivery. The courier will require a signature upon delivery. If your are not available at the time of attempted delivery, you can arrange for a new delivery time with DHL using your tracking number for reference. Kindly note that delivery to rural addresses can result in longer delivery times.

 

IMPORTANT INFORMATION

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

If you refuse your order or if we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund.