Shipping policy

PSA: As COVID-19 continues to spread, we are taking additional measures to safeguard our community. However, at atpatelier.com it’s business as usual. We’re working as fast as we can, but please bear in mind that shipments might arrive a bit later than usual.

Online Archive Sale

As a result of high order volumes, we are unfortunately experiencing a slight delay on all online archive sale orders. But please know we aim to have your order delivered within the time frame mentioned below.

Shipping process
 

Step 1

When you've placed your order, you will receive an order confirmation including your order number.

Step 2

Once your order is ready to be sent out, you will receive a second email with a tracking number. Kindly note that all orders are subject to payment clearance and stock availability. We ship orders from our Flagship Store in Stockholm Monday – Friday 9am-5pm CET with exception of Swedish National Holidays.

Step 3

Depending on what shipping option you've chosen you will either be notified that your order is ready for pickup in store, to pickup at your local delivery point or be given a delivery window for your order to be delivered at your chosen location. See our Shipping FAQ to read more about our delivery options.

Shipping costs
 

INTERNATIONAL SHIPPING

Denmark DHL Express
DHL Standard
 
1-3 days
1-5 days
 
150 DKK
0 DKK
DDP*
Finland
 
DHL Express
DHL Standard
 
1-3 days
1-5 days
 
20 EUR
0 EUR
DDP*
UK DHL Express
DHL Standard
 
1-3 days
3-7 days
 
20 GBP
0 GBP
DDP*
EU other DHL Express
DHL Standard
 
1-3 days
3-7 days
20 EUR
0 EUR
DDP*
US & Canada DHL Express

 
1-3 days
 
0 USD 
DDP*
Norway DHL Express
DHL Standard
 
1-3 days
2-7 days
 
150 NOK
0 NOK
DDU*
Switzerland DHL Express
DHL Standard
 
1-3 days
3-7 days
 
20 EUR
0 EUR
DDU*
Asia & Australia DHL Express

 
2-5 days

 
0 EUR
DDU*
 

Delivery terms applies provided your order is placed before 10 am CET.

*Additional charges: All orders within the European Union, US & Canada are shipped DDP (Delivery Duty Paid) - i.e. your order will not be subject to any additional charges. However, all international orders are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local import duties and taxes, which you are responsible for.

SWEDISH SHIPPING

Sweden DHL Freight
Airmee home delivery*
1-3 days
1-2 days
0 SEK
0 SEK
 

*If Airmee doesn't cover your area / zip code, your order will be sent to your local DHL Servicepoint instead. 

 

AIRMEE DELIVERY AREAS

Same day Stockholm* View zip codes
Next day Gothenburg* View zip codes
Next day Malmo* View zip codes
 

IMPORTANT INFORMATION

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

If you refuse your order or if we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund.

Still have questions?

Please see our Shipping FAQ or shoot us an email at [email protected] .