Click on the subject for related questions or scroll further to see our most popular questions.
HOW DO I KNOW WHAT SIZE I AM?
Due to Italian sizing, our shoes can be perceived as slightly narrow. If you find yourself between sizes, we recommend you choose the larger size. For details, please see our Size guide.
THE ITEM I WANT IS SOLD OUT, WHAT CAN I DO?
If the item you're looking for is out of stock you can use the 'request item' button on the product page to send us an email. You will then be one of the first ones to get notified when the item is back in stock.
CAN I PAY WITH CREDIT CARD?
You can pay safe and easy by credit card in all countries via Klarna checkout. Please learn more under Payment options.
When will my order arrive?
We ship orders from our Atelier and our warehouse in Stockholm during office hours Monday-Friday, with exception of Swedish Holidays. Depending on what shipping option you've chosen, your order will arrive within 1-7 days from having been picked up. Find more details under Shipping policy.
CAN I EXCHANGE AN ITEM?
If you'd like to exchange to another size or color, please return your item and then place another order. You will be refunded for the returned item as soon as possible. Find more details under Return policy.
HOW DO I RETURN A PRODUCT?
If you'd like to return stuff, you have 14 days from when your order is delivered to send it back to us for a refund. Please follow our step-by-step guide in our Return policy.
Has the shipping policy changed due to Brexit?
We are still sending orders to the UK as per usual. All shipments are sent with DDP, meaning that all duties and taxes are included. However, we do not ship any orders below 135 GBP. For a more detailed description please see our UK Shipping Policy here .
Still have questions?
If you experience any problems or have any questions at all not answered above, just shoot us an email or give us a call – we’d love to chat and are always looking to improve. Also, if you’re in Stockholm, drop by our Atelier. We’d love to hang!
+46 (0) 81-205 52 60