Shipping policy

 

LAST DAY TO ORDER

To ensure your order is delivered before the holidays

  • For Sweden, Denmark and rest of EU: Place your order by Dec 19th
  • For Norway, UK and Switzerland: Place your order by Dec 15th
  • For rest of world: Place your order by Dec 15h

 

We ship orders from our Flagship Store and central warehouse in Stockholm, Sweden during business days (not including public holidays). See all delivery time estimates and costs below.

 

DELIVERY ESTIMATES AND COSTS 

MARKET

SHIPPING SERVICE

ESTIMATE

SHIPPING FEE

Sweden DHL Servicepoint
Airmee Home delivery
Pick-up in store
1-4 days
1-3 days
Available same day
50 SEK, Free above 1000 SEK
50 SEK,  Free above 1000 SEK
Free
United Kingdom DHL Express
DHL Standard
1-3 days
3-7 days

20 GBP
Free

Europe EU DHL Express
DHL Standard
1-3 days
3-7 days
20 EUR
Free
Europe outside EU DHL Express
DHL Standard
1-3 days
3-7 days
20 EUR
Free
Denmark

DHL Express
DHL Standard
Airmee Home delivery

1-3 days
3-7 days
1-2 days

200 DKK
150 DKK, Free above 1000 DKK
150 DKK, Free above 1000 DKK
Norway DHL Express
DHL Standard
1-3 days
3-7 days
200 NOK
150 NOK, Free above 1000 NOK
Australia & New Zeeland DHL Express 3-5 days Free

Asia & Middle East (Japan, UAE, Philippines, Singapore, South Korea)

DHL Express 3-5 days Free
Malta DHL Express 1-3 days Free

 

DUTIES AND TAXES

See all delivery terms in the table below.

MARKET

SHIPPING TERM

Sweden DDP*
United Kingdom DDP*
Europe EU DDP*
Europe outside EU DAP**
Denmark DDP*
Norway DAP**
Australia & New Zeeland DAP**

Asia & Middle East

(Japan, UAE, Philippines, Singapore, South Korea)

DAP**
Malta DDP*

*DDP: Import duties and import taxes are included in the price and your order will not be subject to any additional charges.

**DAP (Delivered At Place): Your order may be subject to local taxes and/or import duties, which are levied by your local customs authority and you are responsible for. 

 

STEP 1: ORDER CONFIRMATION

Once you have placed your order, you will receive an email with your order confirmation.


STEP 2: TRACKING

Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including public holidays). When the shipment has left the warehouse you will receive an email with your tracking number.

Kindly note all orders are subject to payment clearance and stock availability.


STEP 3: ORDER ARRIVAL

Depending on your shipping option you will either be notified that your order is ready for pickup in store, to pickup at your local delivery point or be given a delivery timeframe for when your order will be delivered at your chosen delivery address by the appointed courier.

 

IMPORTANT INFORMATION

  • We are unable to cancel an order. If you need to cancel, contact us immediately and we will evaluate how to help you
  • Delivery times are provided as guidelines and do not take into account possible delays caused by payment authorization and/or stock availability
  • Delivery to rural addresses can take longer
  • We are unable to deliver to post office boxes
  • If you refuse your order or if we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund


STILL HAVE QUESTIONS?

Please contact us at shop@atpatelier.com.