Return & Exchange Policy
Order Processing Delay
We are experiencing a slight delay in shipping orders. Our team is working hard to get your order to you as soon as possible. For questions, please contact customer service. Thank you for your patience!
- All returns must be shipped back to us within 14 days after the date of delivery.
- You can also visit our retail store in Stockholm to return your order, at Jakobsbergsgatan 6, within 14 days after the date of delivery. Kindly bring along the delivery note included in your package.
- Items must be returned in a new and unused state.
- Items must be returned with tags attached to them, in its original packaging and protective material.
- Shoes must be tried on a carpeted surface until you have decided to keep them, and returned with the shoe box included.
- We reserve the right not to accept any return if the product or its original packaging shows signs of wear or has been used or altered from its original condition in any way or, as an alternative we may reduce the amount of any applicable refund.
RETURN SHIPPING FEES
MARKET |
RETURN SHIPPING FEE |
|
Sweden |
Free returns |
|
United Kingdom |
Free returns |
|
Europe EU |
Free returns |
|
Europe outside EU |
Free returns |
|
Denmark |
Free returns |
|
Norway |
Free returns |
|
Asia Pacific |
Free returns |
| Africa |
Free returns |
|
Middle East |
Free returns |
HOLIDAY SEASON RETURN POLICY
For all items bought between the 19th of November until the 22nd of December a extended holiday return policy will apply. You will have right to return your items until January 14th 2025. So, don't worry about buying your gifts early!
HOW TO EXCHANGE
If you want to exchange an item for a different size or color, kindly return it and place a new order. Alternatively, you may visit our Stockholm store at Jakobsbergsgatan 6 to facilitate the exchange.
HOW TO RETURN
Return Label: Your package includes a complimentary prepaid return shipping label. If not, reach out to us at shop@atpatelier.com for assistance. If you choose to use another shipping provider, you will have to cover the return shipping cost yourself.
Ship Your Package: Ensure your item is securely packed in a solid carton, and remember to include the return form as it helps speed up your refund process. Attach the return shipping label and any custom documentations provided to the outside of the carton and drop it off at your local delivery point.
Make sure to hand the second copy off the customs documentation to the pick up driver or the delivery point worker.
Alternatively, return items at our Stockholm store, Jakobsbergsgatan 6.
Refund Process: We aim to process your refund within 48 hours of receiving it at the warehouse, back to the same card/account you used when placing your order. Refunds typically take 1-10 working days to appear in your account, depending on your bank or card issuer. Please note, the initial shipping fee will not be refunded.
International Returns: For international returns outside the EU, notify your local customs authorities to waive duties or taxes on unwanted items.
CLAIMS
If you think your order is damaged or faulty please reach out to shop@atpatelier.com with your order number and photographs showing the issue.
STILL HAVE QUESTIONS?
Please contact us at shop@atpatelier.com.