Shipping policy
We ship orders from our Flagship Store and central warehouse in Stockholm, Sweden during business days (not including public holidays). See all delivery time estimates and costs below. Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including public holidays).
DELIVERY ESTIMATES AND COSTS
MARKET |
SHIPPING SERVICE |
ESTIMATE |
SHIPPING FEE |
| Sweden |
DHL Servicepoint Airmee Home delivery Pick-up in store |
1-4 days 1-3 days Available same day |
50 SEK, Free above 1000 SEK 50 SEK, Free above 1000 SEK Free |
| United Kingdom | DHL Express DHL Standard |
1-3 days 3-7 days |
20 GBP |
| Europe EU | DHL Express DHL Standard |
1-3 days 3-7 days |
20 EUR 15 EUR, Free above 100 EUR |
| Europe outside EU (Switzerland & Liechtenstein) | DHL Express DHL Standard |
1-3 days 3-7 days |
20 EUR 15 EUR, Free above 100 EUR |
| Denmark |
DHL Express |
1-3 days |
200 DKK 150 DKK, Free above 1000 DKK 150 DKK, Free above 1000 DKK |
| Norway | DHL Express DHL Standard |
1-3 days 3-7 days |
200 NOK 150 NOK, Free above 1000 NOK |
| Australia & New Zeeland | DHL Express | 3-5 days | 20 EUR, Free above 100 EUR |
|
Asia & Middle East (Japan, UAE, Philippines, Singapore, South Korea, Hong Kong) |
DHL Express | 3-5 days |
20 EUR, Free above 100 EUR |
|
Malta and Cyprus |
DHL Express | 1-3 days |
20 EUR, Free above 100 EUR |
DUTIES AND TAXES
See all delivery terms in the table below.
MARKET |
SHIPPING TERM |
| Sweden | DDP* |
| United Kingdom | DDP* |
| Europe EU | DDP* |
| Europe outside EU (Switzerland & Liechtenstein) | DAP** |
| Denmark | DDP* |
| Norway | DAP** |
| Australia & New Zeeland | DAP** |
|
Asia & Middle East (Japan, UAE, Philippines, Singapore, South Korea, Hong Kong) |
DAP** |
| Malta | DDP* |
*DDP: Import duties and import taxes are included in the price and your order will not be subject to any additional charges.
**DAP (Delivered At Place): Your order may be subject to local taxes and/or import duties, which are levied by your local customs authority and you are responsible for.
STEP 1: ORDER CONFIRMATION
Once you have placed your order, you will receive an email with your order confirmation.
STEP 2: TRACKING
Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including public holidays). When the shipment has left the warehouse you will receive an email with your tracking number.
Kindly note all orders are subject to payment clearance and stock availability.
STEP 3: ORDER ARRIVAL
Depending on your shipping option you will either be notified that your order is ready for pickup in store, to pickup at your local delivery point or be given a delivery timeframe for when your order will be delivered at your chosen delivery address by the appointed courier.
IMPORTANT INFORMATION
- We are unable to cancel an order. If you need to cancel, contact us immediately and we will evaluate how to help you
- Delivery times are provided as guidelines and do not take into account possible delays caused by payment authorization and/or stock availability
- Delivery to rural addresses can take longer
- We are unable to deliver to post office boxes
- If you refuse your order or if we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund
STILL HAVE QUESTIONS?
Please contact us at shop@atpatelier.com.